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TeleScriptService.com
TeleScript Software Technical Support
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To contact TeleScript Software Technical Support, please visit TeleScript Software Help Desk and submit a "ticket" (service request.) You can find the answers to most common questions in the Knowledgebase (FAQ). If you need support that can't be provided from the Knowledgebase, please visit TeleScript Software Help Desk and submit a "ticket" requesting an appointment for a remote session via this portal, powered by GoToAssist. Get help with installation and basic operation of TeleScript TECHi™; videos and text. |
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Download the latest installers for TeleScript Software
(GOLD VERSIONS)
IMPORTANT: Click here to see minimum system requirements
to run TeleScripit Software Gold Versions.
NOTES: All SecurityKey versions of TeleScript AV, TeleScript Pro and TeleScript TECH require new
Safenet SentinelPro drivers,
Ver 7.6.9.
The driver-installer is placed on your local drive when you select "Complete" in the TeleScript-AV, Pro or
TECH setup dialog. A shortcut is placed at... You must "uninstall" all existing versions of TeleScript AV, ProNEWS, or TECH before reinstalling the current version. Click here for complete installation instructions. |
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| TeleScript SB |
Download the selected installer to your local computer. If you download the .ZIP version, just extract "TeleScriptSB-Setup.exe" to a convenien location on your machine. Then, double click to run the installer. TeleScript SB will run in "demo mode" until you've received a license code. You can read basic installation and instructions for use on the Knowledgebase. |
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| TSW-MOS-Gateway TSW-iNews-Gateway |
Download the selected installer to your local computer. If you download the .ZIP version, just extract "TSW-MOS-Gateway-Setup-8-1-0-005.exe" to a convenien location on your machine. Then, double click to run the installer. The installer will place a Shortcut on your desktop. You can read basic installation and instructions for use on the Knowledgebase. |
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| TSUSB64.INF |
TSUSB64a.INF should install the proper USB controller driver on all Windows systems, including Windows 7/64bit OS
and Windows 8/64.
This is a ZIP file. Download (Save) to your desktop and unzip the file, copying TSUSB64A.INF and TSUSB64A.CAT to your "%windows%/INF" folder. On most computers, this is "C:\windows\INF". After copying (un-zipping) the files, plug your controller into your computer's USB port. Windows should automatically find and install the proper driver for the controller. In the event that windows does not install the driver follow the instructions in this Knowledgebase tutorial. |
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Click here for Prolific USB-Serial driver Version 3.8.18 download.
This is the most recent driver available for the Prolific 2303 chip set. This version fixes
the issue that caused discontinuities in the data stream from legacy HCS100/200 controllers. Please read
this Knowledgebase article for more information.
Telescript West, Inc. sells only Prolific 2303 adapters from "Plugable" which are guaranteed to be genuine Prolific® chips. |
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If you experience trouble with your Telescript security key,
Click this link to download the latest drivers (v7.6.9). Choose to Save this file to the desktop,
then run the downloaded .exe and follow the setup procedure. NOTE1: If your browser will not allow downloading an .exe file, then you can DOWNLOAD THIS .ZIP VERSION. NOTE2: Recent versions of TeleScript software require the updated Sentinel Protection drivers and will not run otherwise. SentinelProtectionInstaller7.6.x.exe is placed on your computer when you run any recent TeleScript software installer. Look in "Windows Start/TeleScript/TeleScript Product/Sentinel Protection Installer". Sentinel Medic: This program, The Sentinel Superpro Medic can help determine if keys are present, and if the proper drivers are installed. Download from this link. Save to your desktop and double click the icon to install. After installing, insert your Security Key before running the program. Field Exchange Utility:" This program, Sentinel Field Exchange Utility - Version 7.1, should be installed when advised by Telescript Service technicians. The Field Exchange Utility allows you to generate a code based upon your security key. Telescript technical support can use the code generated by the utility to reprogram your security key for new applications or new features for existing applications. INSTALL THE FIELD EXCHANGE UTILITY ONLY IF INSTRUCTED BY TELESCRIPT TECHNICAL SUPPORT. |
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Direct3D9
June 2010 (most recent redistributable runtime)
Download and install the latest Direct3D package to ensure the smoothest scrolling and display performance,
or if you see "Missing D3DX9_43.dll" error message when you launch
TeleScript Software.
Click here to begin the download. Save this file to the desktop.
Installation instructions may be found on the
Knowledgebase in this article (Missing D3DX9_43.DLL)..
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Telescript West, Inc.
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Telescript West, Inc.
1504 Dartmouth Ave
Austin, TX 78757
office (512) 302-0766
info@telescriptwest.com