Installing TeleScript AV, ProNEWS or TECH
Instructions for installing TeleScript Software: AV, ProNEWS, or TECH
NOTE: The graphics in this article may refer to older version numbers. "Gold" installers are named, for example:
"TeleScriptProNEWS-Installer-098.msi"
The installation process is the same for .MSI installers as .EXE versions.
Step 1 - If you have an existing installation of TeleScript software (AV or ProNEWS), uninstall using the Windows Control Panel.
Removing prior installations will ensure that no spurious files remain. If the installer is a "patch" and identified as such, it will not be necessary to uninstall a previous version.
Step 2 - Remove security key and controllers from the computer.
Step 3 - Download the most recent TeleScript Software installer using the links in the table.
Go to the Telescript Service website and download the installer. (The image may show earlier versions. The support page will display current versions.
You will be linked to a form for basic customer information. We do not share this information with anyone -- it is just a record of your visit.
After you complete the information form, you'll be guided to the actual download links. Select an .MSI file (a "Single File Installer", or a file format if listed. What happens after you click the link depends upon the browser you're using. However, the download/saving is identical to that for other files downloaded from the internet.
Step 4 - Run the Installer
After the download is completed, locate and double click on the Installer Icon. Because TeleScript Software is less frequently installed than, say, MS-Office, you may see a security warning from your anti-virus software. All TeleScript Software Installers are rigorously scanned for any anomolies and are malware-free.
Step 5 - Update "Sentinel Driver". Remove Sentinel Key before updating.
The TeleScript AV/ProNEWS/Tech "Complete" install places the "Sentinel Protection Installer" shortcut on your desktop. If you have previously used your Sentinel Key on the target computer, there is no need to remove this version of the driver -- it will be superseded by the new installation. However the version of the driver provided by the installer is required for TeleScript AV/ProNEWS/Tech to run properly.
When the driver installation is complete, insert the Security Key and Windows will associates the driver with the hardware. At the completion of this step, Windows 10 and up don't display a completion messages, but your Security Key will be ready to use.
If you did not run the "complete" installation, these drivers may be downloaded from www.telescriptservice.com.
IMPORTANT: If you purchased a Timed License (TLRC), see this link for REGISTRATION INSTRUCTIONS
Step 6 - Run TeleScript AV or ProNEWS
Attach your security key and controller, then double click the TeleScript AV, ProNEWS or TECH Icon to start.
IMPORTANT-If you have installed a "Gold Version" on a machine that previously ran the "Green Version", you may import settings from your previous version. The first time you launch the Gold Version, a dialog box appears asking if you want to import the previous version settings as shown here:
To import the previous settings, select "YES".
If you would prefer to start with fresh DataSafetm settings, then select "NO". You will not be presented with this dialog again.
If you have issues, please submit a service ticket on the Help Desk (<--click the Help Desk Link.) Please specify the operating system (eg., Windows 10/64, Windows 10/32, etc.), the steps you have performed, the unexpected results, and any other information that might help us to help you!
Updated 4/24/2024 (c)2024 by TeleScript West, Inc.